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Frequently asked questions

Overview

Who are BiteUnite's chefs?

Our chefs come from a variety of culinary backgrounds: professionally trained, self-taught and from generational cooking families. We have artisan chefs, private chefs, caterers, restaurant chefs and more. What they share is a love and talent for making good food.

Is there a BiteUnite app?

We are launching both iOS and Android apps in the coming months. For now, our website is mobile optimized, so you can access our website on your mobile browser.

Events

How do I purchase a ticket for an event?

After choosing an event, click on the event image. Click the blue ‘Add to cart’ button, select the number of attendees and click continue; this will take you to checkout.

I’m getting an error message!

We can help! Please reach out to our team at info@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

I can’t login into my BiteUnite account?

We can help! Please reach out to our team at info@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

What if I need to cancel my cooking class or another event?

Before the chef confirms the event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the event, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the event.

What if I need to cancel my ticket for a culinary experience?

Before the chef confirms the culinary experience, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the culinary experience, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the culinary experience.

When do I pay?

Everything is paid for online before attending the event. No money will be handled onsite at the event.

Can I pay by cash?

No, it’s not possible to pay by cash. You must book your seat online before attending.

How do I use my discount code?

You can use your code at checkout. Click ‘Add a promotional code’ above the purchase button, and a window will appear in which you can enter your code.

How do I leave a review?

After you join an event, we’ll send a reminder to rate your most recent event to your inbox.
You can also rate your event later by visiting ‘My transactions’. We’ll also email you occasionally to  check in on behalf of our chefs.

If I’m not a chef or kitchen member, can I host events at BiteUnite?

If you want to host an event, you must register as a chef here.

For Prospective BiteUnite Chefs

How does BiteUnite help chefs?

Community building

We’re focused on building a community around our passionate chefs. We connect them to diners, brand partners and more. We provide support and channels for them to publicize their activities, test the market and host events.

Licensing

We make it legal for amateur cooks to go commercial. We put our kitchen front and centre. Our ch efs are visible, accessible and ready to connect with diners and event guests.

How can I be a BiteUnite chef?

If you’re a chef or passionate cook, you can register here. One of our team members will reach out to you shortly.

Does BiteUnite offer insurance?

All of our BiteUnite chefs can access public liability insurance at a competitive rate. This insurance covers diners and event guests who eat your food.

How do I schedule a trial at the kitchen?

First apply as a chef and create your chef profile here. We will contact you with the details for the trial.

How does POP UP revenue share work for chef member?

POP UP Monthly
Chef 60%/BU 40%

POP UP Weekly (min of one month – max of three months)
Chef 70%/BU 30%

Chef 60% : including

  • One hour of Set up
  • Host the event (max of three hours)
  • Ingredients for the event
  • One hour of clean up after the event
  • 55% if two hours of dishwasher required from BiteUnite

BU 40%: including

  • Ticketing & credit card fee
  • social media (prior, during and after the event)
  • Provide 4 hours of one prep station on the same day of the event.
  • 5 hours of entire event space (including set up, event and clean up)
  • Selling drinks during the event.
  • FEHD/health permit

For Current BiteUnite Chefs

How and when does the chef get notified of an order?

The chef receives a customer’s order via SMS and email.

The chef informs BiteUnite, via our website, once the meal is ready. BiteUnite collects the order and delivers it straight to the diner within 1-2 hours.

Can I list my event multiple times?

You can list your event as many times as you want. For one event, you can add multiple available dates in our dashboard.

How far in advance should I post my meal or event?

We recommend at least 2 weeks in advance, but a month is best.
Booking more time in advance means more opportunities to share your meal/event with your network. It also means more exposure within the BiteUnite community.

How will I know if people have purchased tickets for my event?

We update you via email about ticket purchases, enquires and cancellations.

The dashboard page shows you how many seats are remaining for the event.

Can I set house rules for my event?

Of course! You can set house rules in our event creation flow.

What’s the alcohol policy for events?

Corkage fee is HKD 100 per bottle. For the entire event, it is HKD 500.

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