FAQ
Have Questions? Check Our FAQs & Reviews!
Get the answers you need and hear what guests are saying before you book your experience.
You can chat with our team anytime using the chat icon on our website. Leave your email, and we’ll get back to you within 24 hours.
Our kitchen numbers are for emergency use during events only:
📍 NYC: (212) 643-5450
📍 SF: (415) 624-3083
📍 Hong Kong: 2366 3231
For all general questions or bookings, please email us at info@biteunite.com or use the website chat.
If your booking isn’t going through, please double-check that you’ve entered your credit card’s 3- or 4-digit CVC code (found on the back of your card). This step is required to complete your reservation.
Still having trouble? Contact us and we’ll be happy to assist!
Please check your spam or promotions folder — sometimes it ends up there. You’ll receive a booking confirmation automatically when you book online.
If you still can’t find it, feel free to email us at info@biteunite.com and we’ll resend it.
Yes! We offer virtual cooking experiences for remote teams and off-site chefs for select locations in NYC or SF. Contact us to discuss your setup.
We recommend booking at least 2–4 weeks in advance for private events. Public classes can be booked up to the day before if spots are available.
No problem! Please let us know in advance, and we’ll do our best to accommodate allergies, vegetarian and vegan diets, or gluten-free options, depending on the class.
Thai and Sushi offer Vegan, Vegetarian, and gluten-free options.
Pasta offers Vegetarian options.
Unfortunately, we do not have kosher meat.
We have alcohol permit in both location in San Francisco and NYC.
Outside drinks are not allowed. However, if you'd like to bring wine, you're welcome to bring up to 3 bottles per event. A corkage fee applies:
- $15 per bottle in NYC
- $30 per bottle in SF
Please let us know in advance if you plan to bring wine so we can prepare accordingly.
Our NYC can host up to 30 sit down - 60 guests standing and SF kitchens can host up to 30 sit down - 40 guests standing, depending on the format of the event.
Minimum guest count of 10-15 apply for private bookings.
Most bookings include:
- A hands-on cooking experience led by a chef/Host
- All ingredients & equipment
- Dining time after the class, Total class time range from 2 - 3 hrs including cooking and dining.
Extras fee like additional hours, brand event, floral arrangements, apps, dessert and custom menus, or wine pairings can be added on request.
Yes! Most of our classes are family-friendly and suitable for kids aged 8 and up, as long as they're accompanied by an adult.
It's a great bonding experience for parents and children to cook together!
If you’re unsure about a specific class, feel free to reach out — we’re happy to help recommend the best fit.
Most classes are approximately 2 to 3 hours long.
We offer:
- Sushi, pasta, Thai, and dumpling-making classes, pizza making and more.
- Team-building & corporate workshops
- Private chef experiences
- Kids’ parties (in select locations)
- Customizable celebrations (birthdays, bridal showers, etc.)
Perfect for birthdays, anniversaries, date nights, or just because — our e-gift cards can be used toward any public class or private event at BiteUnite in NYC or SF. From sushi to pasta, Thai cooking to dumpling-making, it’s an experience they’ll never forget!
Buy online. Send instantly. No expiration.
Absolutely! We host private events for birthdays, team-building, date nights, bridal showers, and more. Just let us know your group size and preferred cuisine. Just need to click Book a private event on the page.
Cancellations and rescheduling are only permitted if completed at least 7 days before the event. Adjustments can be made directly through your booking confirmation email, and eligible cancellations within this timeframe will receive an automatic refund—no exceptions. Please check your spam folder if you don’t see the email.
You can book directly through our website at biteunite.com
General Booking
What is BiteUnite?
BiteUnite is a cooking school, shared kitchen, and event space where chefs, food lovers, and creative teams come together to cook, connect, and create unforgettable experiences. We host team-building workshops, public cooking classes, private events, and chef-led events in New York City, San Francisco, Hong Kong, Los Angeles, Boston, Chicago, Miami, Seattle and Phuket.
How can I contact BiteUnite?
For general questions or bookings, please reach us through website chat, Whatapps us at +1 (555) 874-1281, or email at info@biteunite.com (please include your booking confirmation number if applicable).
Our human support team is available 10 AM – 4 PM , Mon- Sat (local time). Outside these hours, our AI assistant can help answer general inquiries. Please leave your email, and we’ll get back to you within 24 hrs.
For booking private events, please click “Book a Private Event” on the experience page and select your date, time, and number of guests. Private bookings require a minimum of 10 guests.
For public weekend classes, please book directly on the listed available dates. Public classes require a minimum of 2 guests.
For availability, please check directly on each experience page or email us at info@biteunite.com.
You may call our kitchen numbers, but please note that phone support is limited as our team is often hosting events. Email or website chat is the fastest and most reliable way to reach us.
During events only:
📍 NYC: (212) 643-5450
247W 30th street, Suite 9F, NYC, 10001
📍 SF: (415) 624-3083
600 S van ness avenue, San Francisco, CA, 94110
📍 Hong Kong: 2366 3231
15 Lung on Street, Hong Kong.
📍 Boston, Los Angeles, Chicago, Miami and Seattle
Pop Up Space Depends on no. of guests. Min of 20 guests.
📍 Phuket:
Mai Khao Beach
Do you offer virtual or off-site events?
We offer virtual/online cooking classes for remote teams globally and off-site chef experiences in New York City, San Francisco, Hong Kong, Los Angeles, Boston, Chicago, Miami and Phuket.
How many people can I bring?
- NYC: Up to 30 seated, 60 standing
- SF: Up to 30 seated, 40 standing
- HK: Up to 20 seated, 25 standing, $880 pp for Wan Chai, 40 - 50 seated, $980 pp for Wong Chuk Hang.
- Minimum guest counts of 10 apply for private bookings.
What’s included in a booking?
Most bookings include:
- Hands-on cooking experience led by a chef or host
- All ingredients, apron and equipment
- Dining time after the class
- Total event time: 2–3 hours
Extras like additional hours, branding, floral arrangements, appetizers, desserts, custom menus, or wine pairings can be added upon request.
Can kids join the class?
Yes! Most classes are family-friendly for kids 8+, accompanied by an adult. It’s a great parent-child bonding experience.
How long are the classes?
Most cooking classes last 2–3 hours, including cooking and dining.
What types of events do you offer?
- Sushi, pasta, Thai, dumpling-making, pizza, and more
- Team-building and corporate workshops
- Private chef experiences
- Kids’ parties
- Custom celebrations (birthdays, bridal showers, etc.)
What safety and cleaning protocols are in place?
- Kitchens are commercial-grade and sanitized before and after every event
- Handwashing stations and sanitizer are always available
- Staff follow current local health regulations and hold food handler certificates
- Gloves and masks available on request
- AC and ventilation meet commercial standards
Gift Cards
Perfect for birthdays, anniversaries, date nights, or just because! E-gift cards can be used toward any class or private event at BiteUnite in NYC, SF, HK and Rome. Buy online, send instantly, no expiration.
What is a good amount to put on a gift card for two people taking a cooking class?
Our public weekend classes for two guests in NYC & San Francisco start from $237.35 including sales tax.
For Hong Kong, classes for two start from HKD 1,600.
A gift card in those amounts would be perfect for two people to join a class together.
Pre - Booking
We offer public classes every Friday and weekend, with a minimum of 2 guests to book. Private classes are also available on weekdays or Sunday afternoons.
You can see our full weekend schedule here:Private events:
Click "Check availability" on the page to check your date and time.
For Dec 1st- 18th, Our time slots for holidays are
11.30 am - 2.30 pm
3- 6 pm
6.30- 9.30 pm
Click “Book a Private event” on the experience page to book the event.
Do you offer private events if I have fewer than 10 guests?
- San Francisco & New York: For groups with fewer than 10 guests, we recommend joining our public classes available on Friday, Saturday, and Sunday.
- Hong Kong: We can host a private event for 6–8 guests at 12:00 PM or 3:00 PM, subject to availability.
Available dates are listed directly on each experience page, usually are on the weekend, Minimum of two guests.
How do I book?
Book directly on each experience page.
Can I see photos of the space or past events?
Yes! You can check out photos of past events and our space on our Instagram
@biteunitehk Wanchai and Wong Chuk Hang
How can I see the total price including tax and gratuity?
To view the full total, click “Book a Private Event” and enter your number of guests, date, and time. If gratuity applies, it will be included in the calculation so you can see the complete cost before confirming — no credit card is required to preview the total.
Can you provide information about your pricing and location?
You can find the per-person pricing (plus sales tax) and location details directly on each experience page.
Can you hold a date for me?
Unfortunately, we can’t “pencil in” dates. A booking is only confirmed once payment is made online—our system automatically blocks the date at that point.
Can we cancel or reschedule our booking?
- Private events: Please contact our team at info@biteunite.com. Rescheduling depends on availability. Cancellations or rescheduling must be made at least 7 days before the event, and eligible cancellations receive a full refund.
- Public weekend classes: You can reschedule to another available date directly online through your booking confirmation.
Can I book a private cooking class or event?
Absolutely! Minimum of 10 guests and 15-20 guests during Peak season in Nov/Dec.
We host private events for birthdays, team-building, date nights, bridal showers, and more.
Just click “Book a Private Event” on the selected experience and let us know your group size.
How far in advance should I book?
We recommend booking at least 3–4 weeks in advance to secure your preferred date and menu.
What is the group size for private event?
We host intimate groups of 10 people and more, up to larger parties of 60+.
How long is each event?
Most private events last around 2.5–3 hours, including cooking and dining.
Is the class public or private for our group?
- On weekends, we host public classes with a minimum of 2 guests (you’ll share the experience with others).
- On weekdays, you can book a private class for your group with a minimum of 10 guests.
Can I see the menu for the class?
Yes! You can view the full menu in the menu section on each experience page.All classes include a vegetarian option as well.
I’m having trouble booking online — what should I do?
Double-check that you’ve entered your credit card’s 3- or 4-digit CVC code (on the back of your card). If you still have issues, contact us and we’ll happily assist!
Does that mean I’ll be charged once my request is accepted?
If you are ready to book, please use the “Book a Private Event” button. You will be charged once the host accepts your request — this may happen immediately or within 24 hours, depending on availability.
If you simply want to check a date without booking, please click “Check Availability” instead.
Can you share past team-building events?
Yes! You can view photos and videos from past team-building events on our Instagram pages. They showcase real corporate groups, celebrations, and hands-on cooking experiences in all location NYC, SF and HK.
Just check our highlights and event gallery on Instagram:
@biteunitenyc, @biteunitesf, @biteunitehk
You have Booking Confirmation
I didn’t receive my booking confirmation email.
Please check your spam or promotions folder. If it’s still missing, email info@biteunite.com and we’ll resend it.
Is my booking confirmed? I didn’t receive any more emails.
Your event is confirmed once you’ve received the booking confirmation email at the time of booking. A reminder email with full event details — including location and time — will be sent one day before your event.
What is the menu for my event?
You can view the full menu on the experience page where you made your booking.
Can we adjust the number of guests after booking?
Yes — guest counts can be adjusted directly through your booking confirmation email up to 7 days before the event for a full refund. No exceptions. Please note that the minimum of 10 guests still applies for all private events.
Could I request a menu change for one person?
Yes — please reply to your booking confirmation email with your request. Our team will review it and confirm if the change can be accommodated.
Can I add a beverage package or appetizers to my booking?Yes — please reply to your booking confirmation email with your request. Our team will review the details and confirm your add-ons via email.
Can I bring my dog with me?
Unfortunately, pets are not allowed in our space due to food hygiene and safety regulations.
Do you offer drinks during the class?
Yes! You can purchase drinks during any public class.
For private groups, we offer a free-flow drink package that includes beer, wine, and soda for all guests.
Please note: Outside food and drinks are not allowed, except for up to 3 bottles of 750 ml wine. A corkage fee applies.
You can find full drink options and pricing on your experience page.
After the cooking class
Where can I find the recipes from the class?Y
You can access all class recipes here.
Food & Menu
Can we choose our own menu?
Yes! Check out our full menu options on our Experience page
Can we choose two cuisines for one event?
No. Each event is designed around one cuisine for setup and flow.
Do you accommodate dietary needs?
Yes! Let us know in advance in your booking request, and we’ll do our best to accommodate allergies, vegetarian, vegan, or gluten-free options.
- Thai & Sushi offer Vegan, vegetarian, gluten-free
- Pasta offers Vegetarian (Vegan is not available)
- Dumpling offer Vegetarian (Vegan is not available)
- Mexican offers Vegetarian
- Kosher meat is not available for any experiences unless you bring your own Kosher protien.
What cuisines do you offer?
Our chefs specialize in American, Italian, Japanese, Thai, Chinese, Mexican, Baking and more—perfect for global team-building or themed celebrations.
Pricing & Payment
What is the cost?
Pricing is per person plus local tax and depends on the experience. See pricing on the Experience page.
What is the pricing and availability for a group of 10?
You can view the per-person pricing on each experience page. For private group bookings, click “Book a Private Event” to see the total cost and available dates. Private events typically require a minimum of 10 guests.
Is a deposit required?
Yes, 100% payment is needed to secure your date.
What’s your cancellation policy?
Cancellations made 7+ days before your event are fully refundable.
Do you offer discounts for larger groups?
We have a single, standard fee for all bookings.
Logistics
Can we bring our own wine/alcohol?
Yes, up to 3 bottles (750 ml.) per event. A corkage fee applies:
- NYC: $20/bottle
- SF: $30/bottle
- HK: HKD100/bottle
Do you provide drinks?
Water is provided. Additional drinks can be purchased during the event.
Is parking available?
- NYC: Nearby garage
- SF: Street parking available
- HK: No parking
Can we decorate the space?Yes!
You’re welcome to bring light decorations, but confetti or stickers are not allowed. Please remove all items after your event—cleaning fees may apply if staff need to handle the cleanup.
Do you offer virtual events?Yes!
We offer interactive virtual team-building experiences available across the U.S. Kit boxes can be delivered nationwide so everyone can participate from home.
Events
How many chefs will be teaching in the class?
We usually provide one chef for every 10 guests, with assistance as needed.
I booked the class with my partner. Can we cook together?Yes! We do our best to seat couples or friends together whenever possible. Please let us know in advance when booking, and we’ll make sure you’re paired with your partner.
We paid for 10 tickets but only 8 guests can attend. Can we use the extra credit for drinks?
No. The minimum of 10 tickets secures your private space and chef, regardless of final attendance.
What’s the agenda of the class?
Will there be time to eat and socialize?
Absolutely—every event includes time to enjoy the meal together. Typically, 50% of the time is cooking, 50% is dining.
Can we bring snacks or soft drinks?
Outside food and drinks are not allowed, except for up to 3 bottles of wine (corkage fee applies).
What do we need to bring to class?
Nothing—just arrive on time and ready to cook!
Can we stay longer after the event?
Yes, but additional time comes with an extra fee, depending on availability.
Can you add more meat dishes to the menu?
Menus can be adjusted with an additional fee, depending on the cuisine.
Is the menu enough for everyone?
Yes, for a private group, meals are served family style, with plenty for a full meal.
Do participants cook in teams or individually?
Weekend classes are small-group and participants cook in couples or small groups. Private events are hands-on and collaborative—perfect for team bonding or social celebrations.
Is it more of a class or a party?
Both! Weekend classes are more structured learning experiences, while private events feel like a fun, interactive cooking party.
Can we personalize the experience?
Yes! Whether it’s a birthday, corporate event, or holiday party, we can customize menus and formats (fees may apply).
Where can I get the photos and recipes after the class?
We’ll send them directly to your email after the class, so you can relive the experience and recreate the dishes at home!
Where can I get the recipe after the class?
You can access all class recipes here after your session.
Team Building & Group Cooking Class
Do you offer team-building events in other cities?
Yes! We offer team building events in NYC, San Francisco, Hong kong, Boston, Los Angeles, Miami, and Chicago.
What is the minimum guests for a private event?
The minimum number of guests is 10.
How to book?
Team building & Private Group cooking in NYC
Team building & Private Group cooking in SF
Team building & Private Group cooking in HK
Professional Training Cooking class
Do you offer Professional Training Cooking classes?
Yes! We offer 3-day professional pasta-making training in NYC and SF. You can view the full experience details on our website.
Shared Kitchen in Hong Kong
Where can I find details about the shared kitchen?
You can find all information about our shared kitchen, including membership options and facilities, on our website here
What does the Food Factory Licence cover?
The Food Factory Licence allows members to legally prepare, cook, and package food products for retail or catering purposes. You can find more information on the official FEHD website here
Do you have a shared kitchen or cloud kitchen?
Currently, we offer Shared Kitchen memberships in Hong Kong.
At this time, we do not offer shared or cloud kitchen access in San Francisco or NYC.
Can I book a visit to the kitchen?
Yes — you can schedule a visit directly through this page
Can I bring my own fridge?
No, unfortunately we don’t have space for extra fridges.
How many chefs do you have?
We usually have 1–2 chefs working at any given time.
How busy is the kitchen?
It varies by season—holidays and peak times are usually busier.
What do you provide? (ingredients, packaging, etc.)
We provide a licensed commercial kitchen (FEHD-approved) for all food products made here.
Do you have supplier connections?
Yes. Once you join as a member, we can recommend our trusted produce suppliers.
Will you help us promote?
Promotion isn’t part of our services, but we may help spread the word through our social channels.
How can I teach classes here?
You can host your own class by booking the event space at 50% of the rental fee.
Do I need to clean up after use?
Yes. The kitchen must be returned in the same condition as when you entered.
What is the minimum/maximum booking each time?
There is no limit on bookings.
Can I bring a helper?
Yes, but helpers count as participants. Each station accommodates one person only.
Can I invite friends to eat my food here?
During café hours, the event space is open to the public. After 4 PM or on Sundays, guests are not allowed unless you book the space for your own event.
Do you have [Equipment A] in your shared kitchen?
You can view a full list of available equipment in our shared kitchen here
If I want to use BiteUnite Kitchen to host my own event, what are the options?
You can rent our space for a minimum of 5 hours, including setup and breakdown time. Please check availability directly on the page here